Frequently Asked Questions

Popular Questions

WHY DO I NEED MECHANICAL VENTILATION IF I HAVE A HEAT PUMP?
Ventilation and heat pumps are good friends. Ventilation systems in general do not heat or cool and in the same way heat pumps don't bring fresh air but they do heat and cool. A ventilation system should monitor and learn the conditions in the home, looking for the ideal time to bring air into the building. Usually the best time to bring fresh healthy air is not at a time when you would be using your heat pump. No more cold bedrooms because the ventilation system is not smart enough to know when it is best to bring air in.
CAN'T I JUST OPEN MY WINDOWS AND DOORS TO VENTILATE MY HOUSE?
Absolutely open your windows and doors, this is a great way to air-out your home. But when you aren’t home, away on holiday or can’t open windows because of security or noise you will need another solution to keep fresh air in your. The build-up of moisture and other pollutants in the air you breath due to lack of air movement increases the risk of sickness from mould growth and build-up of moisture in your bedding, carpets and furnishings.
IS YOUR SYSTEM THE SAME AS HRV AND DVS?
There are many different options for ventilation systems but all are created equal. The systems that we choose to sell and install must have a low annual running cost, intelligent features and the ability to change your own filter if you want to. Not all systems are able to offer this.
WHAT IS POSITIVE PRESSURE VENTILATION?
Ventilation is the general term for the provision of air to a space (PPV) uses of a fan to push air into a space and is sometimes called mechanical ventilation. By pushing air into a room or other space it forces the stale, moist and unhealthy air out. A good positive pressure ventilation system will have quality hospital grade filtration so that the air coming into the space is clean and dry.
WHEN IS THE BEST TIME TO INSTALL A HOME VENTILATION SYSTEM?

Many people start to think of ventilation when the weather is starting to get cooler but the best time to install ventilation is before you need it, Before your home starts to have problems with moisture and dampness. Conditioning your home for the colder months reduces the moisture in the home which in turn reduces the cost of heating during the cold months. In new homes it is quickest and most efficient to install your ventilation just before you install installation.

WILL A VENTILATION SYSTEM RID OUR HOME FROM CONDENSATION AND MOISTURE?

Removing 100% of condensation or moisture isn’t possible or healthy despite some manufacturers claims. A comfortable humidity level is generally between 40-60%. A good ventilation system will move the air in your home and reduce moisture and condensation build up.

WE HAVE PETS AND SOMETIMES THE HOUSE SMELLS LIKE PETS, ESPECIALLY WHEN IT IS ALL CLOSED UP DURING WINTER MONTHS, WILL THIS HELP?

Ventilation pushes the air into your home which in turn pushes out and many of the bad smells with it. Stale pet, teenage smells and food smells can’t linger in the home with good air movement.

WHY DO YOU PROMOTE VENTS IN MOST LIVING SPACES WHILE OTHER COMPANIES ONLY HAVE 1 OR 2 VENTS?

Doors gets closed for a bunch of reasons, this can reduce natural airflow through the house resulting mould in closets and damp smelly areas. By ventilating the whole house you are able have certainty that dampness, pollens and other contamination are removed from the whole house not just one or two rooms.

WE HAVE A MODERN BRAND NEW HOME, IT SHOULDN’T BE DAMP

New home or old home we all introduce moisture into our homes on a daily basis through showering, cooking etc. This moisture is stored in our bedding, flooring and furnishings which means that in some cases our new homes can be damper than older ones due to being well made and sealed up tightly. The saying is “build it tight -ventilate right” Tight houses are great for warmth by not for air flow. When there is little air movement nothing can get in or out. That nothing includes moisture along with all other pollutants and smells. So it is often more important in a new build to have ventilation than in an older more naturally ventilated home.

HOW LONG DOES THE FILTER LAST?

Under normal conditions the filter should work efficiently for more than 2 years. We recommend the filter(s) be changed every 18 months. We will notify you when this period is about to be up.

CAN I CHANGE THE FILTER MYSELF?

Either we can change the filter or if you are moderately handy and don’t mind getting up into your ceiling you can do it yourself. We supply the filter with detailed instruction. The latter would be a cheaper option for you.

HOW LONG DOES IT TAKE TO INSTALL?

Every house is different, some big some small, as we custom fit each system to the house, installation times can vary. Expect on average an installation to take 3 to 4 hours.

I AM A LANDLORD, ARE THERE ANY BENEFITS FOR ME?

Landlords normally take great care in protecting their assets through insurances, inspections and good tenant selection, ventilation is equally important. A stale smelling house or one with mould build up in the bedrooms and bathrooms is harder to rent and will shorten the life of the building. You can’t control how and when tenants open doors and windows to air out your investment, but a constant flow ventilation system can do this for you.

Good tenants are actively looking for well ventilated housing and will pay more for a quality rental.

Orders & Shipping

DO YOU SHIP INTERNATIONALLY?

We only ship New Zealand nationwide at this time.

CAN I TRACK MY ORDER?

Yes, we ship with Amarex and you can track your order on their site using your reference or order number.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders take between 3-7 working days.

HOW CAN I CHANGE MY ORDER?

If you've made a mistake or would like to add to your order, please contact us as soon as possible so we can discuss changing your order.

Exchanges & Returns

HOW CAN I EXCHANGE OR RETURN A PRODUCT?

If there is a fault or issue with your product, please email us at hello@homesol.co.nz with your order number and a brief description of the reason for the return/exchange.

Other

HOW DO I GET A COPY OF MY INVOICE?

Your invoice will be emailed to you directly after you've made your purchase. If you have any trouble, feel free to email us at hello@homesol.co.nz for a copy.

Do you still have questions?

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